Below are some common questions our customers have.
If you have other questions not covered below, please get in touch.
- All
- Online Ordering Questions
- Bike Sales, Workshop & Servicing Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can chat live with us, or contact us via phone or WhatsApp.
If you prefer, please drop us an email and we'll get back to you as soon as we can.
Online Ordering Questions
Yes! We accept returns for any reason within 14 days. Items need to be in the same condition in which they were received, eg new and unused.
Please contact us to arrange a return.
Orders of "in stock" items shipped with a standard service are usually delivered within 2-5 working days. If you've selected a faster shipping option such as next day, your order will be delivered the next working day.
Yes, you can return your item by post or in store, and we can exchange or refund you. Please contact us to arrange a return, or if you bought your item in store or by click & collect, visit us in store and we can assist you with your refund/exchange.
If you select "Click & Collect" at checkout, once payment and checkout is complete we'll start preparing your order. Once your order is ready to collect, we'll notify you that your order is ready. Please bring your confirmation and order number with you when you collect your order.
Yes, please do! our opening hours are as follows
Monday: Closed
Tuesday-Saturday: 9:00-17:00
Sunday: Closed
Bike Sales, Workshop & Servicing Questions
We can talk you through finance options and much more in our showroom.
We do stock a large range of makes & models but our stock is always changing. Often we'll also showcase new models which aren't yet with us, in anticipation of their arrival.
If you're travelling to see us to look at a particular model, it's probably worth contacting us beforehand to avoid any disappointment.
Yes we do. If you're interested in part exchanging your bike, please get in touch with bike sales and we'll be happy to discuss.
We provide a huge range of workshop services for most makes & models, including but not limited to: